¿Por qué recibiste nuestra notificación?
There’s a straightforward reason. A company you previously interacted with informed us that an outstanding matter related to your order or service remains unresolved. They asked us to assist with communication and clarification so the situation can be closed smoothly.
In many cases, this happens due to simple misunderstandings — a package was not accepted, the confirmation was missed, the invoice was overlooked, or the sender received the item back without explanation. Businesses often rely on our platform to notify customers in such situations and ensure all information is clear and transparent.
Si un paquete no fue recogido, el aviso describe el asunto abierto. Use el enlace único del aviso o escríbanos si los datos no coinciden.
Our role is to help both sides resolve the matter quickly, respectfully, and with full transparency. If you need clarification or believe the notification was sent in error, you can always contact us — we’re here to assist.
Use our secure online portal if you wish to complete the outstanding payment or close the case.
Contáctenos if you believe the information is incorrect or if you need clarification.
Reach out to us anytime – we’ll help you resolve this clearly, respectfully, and without unnecessary stress.
Es probable que haya recibido el aviso porque un cliente nos pidió ayuda para aclarar un asunto abierto. Llevamos la comunicación para que el asunto se cierre de forma ordenada.
If you believe the claim is incorrect, please contact us as soon as possible via the contact form or by replying to the email you received. Send us any relevant documentation or explanation – we will review your case and respond accordingly.
No comunicamos los asuntos a registros de crédito. Si el aviso no coincide con sus datos, escríbanos con la referencia y lo comprobamos con el cliente.
Please send us proof of payment (such as a bank confirmation or receipt) so we can verify it with our client. If everything checks out, your case will be closed immediately.
Si necesita tiempo o el aviso no coincide con sus datos, escríbanos con la referencia. Cada asunto se revisa con el cliente.
Yes. All personal data is processed in accordance with GDPR and applicable data protection laws. Your information is used solely for the purpose of resolving the case and is not shared with third parties without a legal basis.
Refused or uncollected parcels cause significant financial damage to online stores – including lost products, shipping costs, and wasted packaging. These actions may seem harmless to the customer, but they reduce the competitiveness of honest businesses and disrupt the e-commerce ecosystem.
Yes. When packages are refused or returned unnecessarily, it leads to double transportation, waste of materials, and CO₂ emissions – all of which contribute to environmental harm. We work with companies to reduce these impacts and encourage responsible shopping behavior.
