We manage open parcel-related claims for our clients — typically cash-on-delivery or unpaid online orders that were not collected. Each file is based on an actual order placed with the merchant.
The merchant remains the creditor. We organise the file, correspondence and payment matching through a unique payment link issued in the notice, not through a public payment page on this website.
Where the addressee has already performed the obligation, or raises a legally relevant objection, we examine the file individually with the client and, if the objection is well-founded or the claim has been extinguished, we resolve or discontinue the matter.
